FAQ

1. Why is GFEX safe?

GFEX is secure because it operates on a Web3 model. Instead of traditional deposit/withdrawal methods, users grant permission directly each time for GFEX to access only the amount they are investing. This means GFEX never has full, constant access to your funds.

2. What types of chains does it support?

Currently, GFEX only supports the Base chain, with plans for future expansion.

3. Why do I need to disconnect and connect wallet again the first time I access the GFEX for Network Switch to work?

This issue might be related to browser-side data, such as cookies. Simply disconnect wallet and then reconnecting your wallet should resolve it.

4. Why isn't my history updated instantly?

Since GFEX is integrated with the blockchain, it can take up to 1 minute for transactions to reflect in your history. However, they usually appear within 3 to 4 seconds.

5. How long does it take to receive testnet ETH and GUSD after clicking 'Request Token' on Sepolia Testnet Mode?

In our free trial mode, after clicking 'Request Token,' testnet ETH and GUSD (GFEX USD) are generally delivered within one minute. This is because all token requests are batched and processed collectively at the start of each minute.

6. What happens if I leave the page while a trade is ongoing?

If you navigate away from the page during an active trade, your transaction will continue to process in the background. The final result will be recorded on your history page, as it's sourced directly from the blockchain.

However, we strongly recommend staying on the page until you see the trade's outcome. This ensures you have immediate confirmation and can address any potential issues without delay.