FAQ

1. Why is GFEX safe?

GFEX is secure because it operates on a Web3 model. Instead of traditional deposit/withdrawal methods, users grant permission directly each time for GFEX to access only the amount they are investing. This means GFEX never has full, constant access to your funds.

2. What types of chains does it support?

Currently, GFEX only supports the Base chain, with plans for future expansion.

3. Why do I need to disconnect and connect wallet again the first time I access the GFEX for Network Switch to work?

This issue might be related to browser-side data, such as cookies. Simply disconnect wallet and then reconnecting your wallet should resolve it.

4. Why isn't my history updated instantly?

Since GFEX is integrated with the blockchain, it can take up to 1 minute for transactions to reflect in your history. However, they usually appear within 3 to 4 seconds.

5. How long does it take to receive testnet ETH and GUSD after clicking 'Request Token' on Sepolia Testnet Mode?

In our free trial mode, after clicking 'Request Token,' testnet ETH and GUSD (GFEX USD) are generally delivered within one minute. This is because all token requests are batched and processed collectively at the start of each minute.

6. What happens if I leave the page while a trade is ongoing?

If you navigate away from the page during an active trade, your transaction will continue to process in the background. The final result will be recorded on your history page, as it's sourced directly from the blockchain.

However, we strongly recommend staying on the page until you see the trade's outcome. This ensures you have immediate confirmation and can address any potential issues without delay.

7. Are there any plans to support additional networks?

Yes, we are already developing contracts on other popular networks. Once they are ready, we will announce the updates through our social media channels and official documentation.

8. How is ‘No-deposit’ trading possible?

GFEX operates on a web3 structure, so you don’t need to deposit funds to start trading. Instead, GFEX’s smart contract requests permission to access only the investment amount for each individual trade session. This is why you’re asked to confirm the amount before every trade. Your assets always remain in your wallet—there are no deposits or withdrawals required. Profits are distributed directly to you after each trading session.

9. Can I trade on GFEX using my mobile device?

Yes, you can trade on GFEX from your mobile device. For the best experience, we recommend using the Base Wallet or MetaMask app, both of which are optimized for seamless trading on GFEX.

10. Where can I get USDC and ETH for trading?

You can buy USDC and ETH directly through wallets like Base Wallet, MetaMask, or Phantom using a debit/credit card, Apple Pay, or Google Pay (depending on the wallet and provider). Most major exchanges—including Coinbase—also support purchases of USDC and ETH. If you already use a local exchange, you can buy ETH or USDC there and withdraw them to your wallet. Make sure to select the Base network when transferring. If your exchange doesn’t support ETH or USDC on Base, you can use a bridge or swap platforms to convert assets to ETH or USDC on the Base chain.